NYSARSC 2022 Conference

June 1-3

Syracuse, New York

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- Our Partners -


NYSARSC is an association created by professional resident Service Coordinators with a commitment to promoting & supporting persons in service coordination by providing opportunities for education, training, Networking and advocacy.

- Speakers -

Click image for speaker Bio


Caitlin Tomko


Debra Ferrell


Marie Riley


Steve Albright


Cheryl Martin


Roxanne Sorensen


David DeFrancis


Sarah Askew

Caitlin Tomko

Caitlin Tomko, DNP, RN, FNP-C, ACHPN completed her Bachelor of Science degree in Biology and Nursing at LeMoyne College and her Master of Science, Family Nurse Practitioner degree at SUNY Upstate Medical University College of Nursing. Most recently, she graduated from the University at Buffalo where she received her Doctor of Nursing Practice degree. Caitlin has served at Upstate Medical University since 2015. Most recently, she was a clinical Family Nurse Practitioner in palliative care and prior to that, as a Registered Nurse on the Medical Intensive Care Unit. Currently, Caitlin is a Clinical Assistant Professor at SUNY Upstate Medical University and is teaching courses in undergraduate and clinical nurse practitioner graduate programs at the College of Nursing.

Debra Ferrell

Topic: The Kindness Effect – Why Kindness Matters in Service Coordination


  Debra has worked for over 30 years in Human Service and Mental Health. Debra began her career as a Youth, Worship and Teaching Pastor for 18 years. She then worked as the Supervisor at a Residential Girls’ Home. When Debra relocated to Roanoke, VA she served as Supervisor at a Residential Boy’s Home for 3 years.
Since then, she has worked as a Case Manager for the homeless at a Transitional Living Center, a leadership and Life Skills Instructor for former juvenile offenders, a Mental Health Case Manager for children and teens, and a Mental Health Clinician for adults.
Debra currently works as a Resident Service Coordinator at Edinburgh Square Retirement Community in Roanoke. She will celebrate her 2 year anniversary at Edinburgh in June 22.
In 2014 Debra founded a non-profit kindness organization called Love With Skin On. Through this organization Debra plans community kindness events and activities, issues individual kindness challenges, and looks for any opportunity to do tangible acts of love and kindness to make even a small impact on someone else’s world. Debra was featured in Reader’s Digest in July 2021 for doing over 53 Acts of Kindness for her 53rd birthday.
She is married and has 3 grown children and 10 grandchildren!

Marie Riley, PsyD, LCSW, CNS

Dr. Riley, a Rochester native, currently splits her time between Rochester and Florida, with her husband of 55 years. After graduation from Georgetown University and prior to her marriage, Marie taught at Genesee Hospital in their Registered Nursing School Program ( In Rochester, NY.) From there, she went on to specialize in Mental Health, and worked as a Clinical Nurse Specialist in a Psychiatric Hospital. Following a hiatus while she raised her three young daughters, she returned to academia to earn a Masters Degree in Social Work from Tulane University and a Doctorate in Psychology from California Southern University. Marie has extensive experience in the Public Mental Health Sector as well as many years in Private Practice. She has published a Research Project on Depression and Relationships in the Journal of Couples Therapy; been part of a Rape Crisis Unit and Suicide Hot Line of Southern Regional Hospital in Georgia; and taught Psychology at Mercer University, Atlanta, GA. Marie has always been active as a community volunteer. While living in Louisiana, she started a Volunteer Coordinating Center for the town; was on the local School Board; and spent 20 years on the Board of Head Start. While on that board as Secretary, she wrote and obtained two State Grants. Although she is currently retired, she continues to consult occasionally and is a Volunteer with the Guardian Ad Litem Program for the 6th Judicial Circuit Pinellas County in Florida; and serves on the Pinellas Coalition to End Domestic Violence.

Steve Albright

Known as the Medium who CHANNELS messages DIRECTLY from loved one…Meet Steven Albert! Some Mediums are born with their abilities, and some Mediums attain their abilities after an accident of some kind. That is what happened to me. I was a skydiving instructor for 10 years, with 3,000 jumps. My abilities came about after I was in a very serious skydiving accident on one of my jumps. Part of my healing journey, I had to lay perfectly still in bed for an entire year with my eyes covered due to the head injuries I sustained. At the end of the year some high-tech head surgery was performed, and it took me two more years to recover. I had to learn to use my eyes to see again, to read again, and had to learn to walk all over again. That was my world from 1995 through 1998.   Shortly after I got better something very strange started happening. First, I started experiencing Paranormal activity, which had never happened before the accident. I would be at friends' homes or out at stores and would see glimpses of people who would quickly vanish, I’d hear footsteps, whispering, feel cold spots, etc... It was all new to me and had me wondering what was going on. Was this a symptom of my injury, was I crazy? I was very confused because it had never happened until the accident. These things kept happening again and again everywhere I went.   Then one day, I was out at a restaurant and I could hear a man talking clearly to me in my head. I could easily see it was not anybody around me who was talking. When I listened closely it sounded like he was talking to me, but about someone who was in my presence. He kept asking me to talk to his son, repeatedly. I only heard it when I looked at the man sitting near me. I was literally shaking when I approached the man and his wife, and tried to tell him what was happening, and that I thought his (dead) father was talking to me. I told the couple about what happened to me and asked if they would like to hear what was being said to me. They did. I ended up doing my very first reading EVER in that restaurant… and as they say, “The rest is history!” ​ I believe every message is indirectly meant for everyone. Our loved ones are all around us. My goal is that everyone gets the healing message they need either through a direct reading or through another person’s message. I love being a Medium and will use my abilities to help people until I can't someday. Thank you for this opportunity to allow me to read you and meet your loved ones! Steven Steven currently travels all around New York, Massachusetts, Pennsylvania and Vermont putting on Psychic Gallery events to help people talk to their loved ones and receive the healing message they need to hear. You can reach his Website at www.stevealbert.net

Cheryl Martin, MA, R.N., CASAC-M

Cheryl is currently working as an Integrated Health Trainer and Clinical Consultant for Coordinated Care Services, Inc. where she has developed curriculum and provided training and/or coaching for health care providers, schools, human services and criminal justice on a variety of topics including: motivational interviewing (MI), SBIRT (Screening, Brief intervention, and Referral to Treatment), trauma and trauma responsive services, person-centered planning, parenting, and substance use disorders. Cheryl is a NYS OASAS Motivational Interviewing (MI), Clinical Supervision Foundations II and SBIRT trainer. She has been a member of Motivational Interviewing Network Trainers (MINT) since 2004. Cheryl Martin has a BSN in Nursing, MA in Psychology and over 44 years of experience as an RN. Her nursing experience includes 13 years in surgery and medicine as well as 32 years in behavioral health. She earned a Trauma Certificate from the University of Buffalo, School of Social Work and is also a Master Certified Alcoholism and Substance Abuse Counselor.

Roxanne Sorensen L-MHC, SW-G, CMC, C-SWCM

  Roxanne has been working in the field of aging for 27 years.  She received a Bachelor’s Degree in Social Work from Daemen College and her Master’s in Counseling from Canisius College.  Roxanne is an Aging Life Care Specialist formerly known as Geriatric Care Managers, a Licensed Mental Health Counselor through NYS, Certified Care Manager and holds 2 specialty certifications in Geriatrics through the National Association of Social Workers.   Roxanne is an expert in the field of benefits, especially Medicaid and Veterans benefits, entitlements, insurances, and housing options.  She serves on a variety of committees including the Network in Aging, Council on Elder Abuse, Erie County Caregiver Coalition, President of the Social Work Advisory Council for Daemen College, Niagara County NY Connects Long Term Care Advisory Council, Aging Life Care Association NYS Chapter Board, and the National Association of Women Business Owners WNY Division.   Roxanne uses her own life experiences to help the individuals and families she serves.  Her primary goal is to maintain an individual’s independence and dignity in a safe environment.

David DeFrancis

  David DeFrancis has a Bachelor’s degree from Lemoyne College and is the Director of Outreach and Education at Aurora of CNY, Inc.  For the past 21 years David has specialized in services to seniors who are visually and/or hearing impaired and coordinates the Hearing Aid program for low income seniors at Aurora.   David also is the past recipient of Onondaga County’s Senior Services Professional of the year award for his dedicated services and is a sought after presenter in the field of senior services.



Sarah Askew, Outreach Counselor

Sarah Askew grew up in Oswego County and currently resides in Tompkins County.  She graduated from SUNY Oswego with a degree in English Literature and did graduate work in social issues.  Sarah has worked in the health care and human services fields for over 10 years.  She is passionate about helping people and being a force for positive change in the world.

- Agenda -

  • Time

  • 12:00 Noon
  • 1:00PM-2:00PM
  • 2:15PM-4:15PM
  • 4:15PM-5:00PM
  • 5:00PM
  • Topic

  • Registration Open
  • Mental Health & Aging
  • Medium
  • NYSARSC Business
  • Dinner on your own
  • Speaker

  • Dr Marie Riley
  • Steven Albert
  • Time

  • 8:45AM-9:00AM
  • 9:00AM-10:00AM
  • 10:15AM-11:15AM
  • 11:30AM-12:30PM
  • 12:30PM-1:00PM
  • 1:00PM-2:30PM
  • 2:45PM-3:00PM
  • 3:00PM-4:00PM
  • 4:00PM-5:00PM
  • Topic

  • Welcome Address
  • VA Benefits
  • Hearing & Vision
  • Fraud & Scams
  • Lunch with Sponsors/Exhibitors
  • Keynote: Why Kindness Matters
  • Break
  • Panel Discussion/Best Practices
  • Older Adults, Substance Use, and Difficult Conversations
  • Speaker

  • Cindy Platteter
  • Roxanne Sorrenson
  • David DeFrancis
  • Sarah Askew
  • Debra Ferrell
  • Cheryl Martin
  • Time

  • 8:30AM-9:00AM
  • 9:00AM-10:00AM
  • 10:30 AM - 11:00 AM
  • 11:00 AM - 12:00 PM
  • 12:00 PM
  • 01:00 PM - 01:30 PM
  • 01:30 PM
  • Topic

  • Meet with Exhibitors
  • Evictions - What SC's Need to Know
  • Exhibitors/Checkout
  • Palliative Care
  • Lunch
  • Raffle/Exhibitors/Evaluations
  • Adjournment
  • Speaker

  • Gwen Jones
  • Caitlin Tomko, RN

- Venue details -

This hotel has set up special group rate for our conference.

Please click the link below to make your

Room Reservation

Embassy Suites by Hilton Syracuse

6646 Old Collamer Rd south

East Syracuse, NY 13057

315-446-3200 Map

Conference photos 2018

Conference photos 2019

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